FAQ

Where are your developers located?

For now, all our developers are located in Eastern Europe and Israel.

How do you vet and test your developers?

We carefully vet and test our developers by three main parameters: overall adequacy, English level, and qualifications. Out of 100 CVs, only four make it up to work with our customers.

What sort of tasks can be done by your Ninjas?

Any tasks that associated with the web development: new features, bug fixing, changes on the front-end, work with the server, etc.

What technologies do you work with?

We work with PHP, WordPress, Magento, Drupal, HTML5/CSS3, JavaScript, node.js. Some of the developers know Shopify, Wix and other development platforms. However, if you are in doubt please feel free to ask the support – they will address your specific request.

Do you work on Shopify/Wix/Weebly etc.?

We have developers who work with the most popular development platforms, feel free to ask the support whether the platform you need is supported.

Do you handle design and layout assistance?

Our front-end developers are skilled in handling changes in design or creating a layout based on customers’ examples. If you need a designer, please, reach out to our support manager.

Is there any way to get phone support with the standard or professional plan?

We offer phone support in the Business plan exclusively. But you may initiate a kickoff call for any of your projects though.

Could I upgrade if I need extra hours, or downgrade if there are months where I don’t need so much help?

You may purchase extra hours for a reduced rate or upgrade if you’d like.

What days of the week do you work?

Our developers are freelancers and each one has their own schedule.

The working hours for the support are 6 a.m. UTC – 1 a.m. UTC on working days and 7 a.m. – 7 p.m. UTC on weekends.

I can register without purchasing, correct?

Yes, correct. But once you are OK with the estimate, you need to add funds to your account to initiate the development.

Can I get an estimate before work starts?

Yes, please provide links to the websites, access to the admin panel and the FTP. We can then assign a developer who will give you an estimate and maybe some suggestion what could be done better. If the estimate is Ok, you choose a plan or pay hourly and the developer starts development.

What languages are you working on?

The support speaks English. Also, we make sure that every developer has decent written English level.

Can I hire a fulltime developer?

Sure. Please contact support in the chat.

Do you back it up prior to the edits, and have that to rollback to in case of any issues with the work?

The developers usually follow customer’s instructions. If they think that something is necessary, like backups or staging area, they will offer this to a customer. In any case, in the most cases the developers download websites locally, so they don’t work on a live website and have the ability to work with the code.